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Frequently Asked Questions
- Where does your produce come from?
We buy
locally as much as possible; commitment to supporting local farmers and
artisan produce is one of the core principles of our business. During
the winter, when little is grown in Northern California, we supplement
from farms in the Central Valley and Southern California. Our tropical
fruit, such as bananas and mangos, comes from organic farms in Central
and South America.
- How do your prices compare to organic retailers?
Our
prices are about the same or less than you would find at an organic
grocery store. However, you save time and gas when you don’t have to
shop for your own groceries.
- How fresh is your produce?
We order exactly what we need for each delivery day. Our suppliers
deliver to our warehouse every morning at 2:00 a.m. and your produce is
packed and delivered the same day. Often, the produce has been picked
24 hours or less before you receive it.
- How do I know what I am getting is really organic?
We buy from reputable, certified organic farmers verified by third party certifiers that perform rigorous farm inspections.
- Can I get all of my groceries from Planet Organics?
Yes.
Planet Organics carries a variety of grocery items including meat,
seafood, dairy and bread, as well as organic prepared meals and organic
kid’s lunches. You can even get baby food, toilet paper and all your
other household necessities. We also offer an array of specialty foods
including artisan cheeses, smoked and cured fish, coffees and teas,
tapenade, breads and more.
- Do you deliver to my neighborhood?
We deliver all through the San Francisco Bay Area: south to San Jose, North to Petaluma and East to Livermore.
- Can I pick my delivery day?
No. We route deliveries
by area to create efficient routes which keeps our prices low for our
customers and most importantly, reduces our impact on the environment.
To see what day we come to your neighborhood, type in your zip code on
our homepage.
- What if I am not home to receive my delivery?
Most
of our customers are not home when we deliver their orders. If you live
on a busy street or in a more urban neighborhood, you can mail us your
house key to place the groceries inside your home. We are bonded by an
insurance company to accept keys for gates, garages, apartments and
homes.
- On hot days, how will my perishables stay fresh?
We keep our meat, fish, poultry and dairy in insulated containers with
icepacks. For produce, we offer an insulated tote cover which will keep
your produce fresh and cool on hot summer days.
- Do we deliver to businesses?
Our service is for
home-use, but we are happy to deliver to your office if that is more
convenient. For office service, we recommend our partners – the
Fruitguys, who specialize in office fruit service.
- Is there any minimum number of deliveries I have to commit to?
No. You are welcome to try a single delivery and you can stop your service at any time.
- Should I get deliveries weekly or bi-monthly?
Weekly
deliveries work well for families and people who cook most of their
meals at home. For smaller households and people who eat out often,
bi-monthly delivery is usually sufficient. You can change the frequency
of your deliveries at any time.
- How do I cancel a delivery?
You can cancel a
delivery at any time by calling our office or using our Vacation Hold
feature on our Web site. Please note that we need 48 hours notice prior
to your scheduled delivery day to cancel the order.
- What is my “Subscription Order?
Your subscription order is your standing produce or grocery order which
we will deliver to you if you choose not to customize your delivery.
- What is a “Custom Order”?
When you place a custom
order, you pick and choose the items and the quantity, but remember a
custom order is a one-time order. If you want a custom order every
week, you need to do it online.
- Which type of order is right for me? A subscription order or a custom order?
Receiving a subscription order works well for those who like a wide
variety of fruit and vegetables, enjoy the "surprise" package of
produce, and thrill to the challenge of coming up with a menu after the
produce has shown up at your door. It is also great for those who are
just too busy to go online (let alone go to the store) to shop. Your
subscription order shows up at your door without you having to lift a
finger! For those who are more particular, have special dietary needs,
or like to plan all their meals ahead of time, the custom order feature
is for you. Of course, there are times when subscription order folks
will want to pick and choose exactly what they want. And there are
situations when custom order folks just won't have the time to go
online to order but will still want to get a delivery of food. Then
their standing order kicks in to provide them with a great tote of
seasonal produce without having to do a thing!
- What size tote should I get?
The size of the tote
depends on your eating habits and the size of your household.
Generally, $32 of produce is enough for 2-3 non-vegetarian adults for
one week. You can also add other grocery staples such as milk, bread
and eggs as a standing order for each delivery. Typically, our single
person households do fine with one tote $32 every two weeks, while
larger households go for a larger tote. You can always change your
decision at anytime. Just give us 48 hours notice prior to your next
delivery.
- Can I vary the proportions of fruit and vegetables in my subscription order?
Yes. You can specify an even mix, all fruit, all vegetables, or a 2/3 mix depending on your preferences.
- What should I do with my empty tote?
Your produce
will be delivered in a sturdy reusable plastic tote. Please be sure to
leave your empty tote out on the day of your delivery. We also request
that your empty tote not contain any unwanted or unused produce from
your previous delivery, as our drivers are unable to place old produce
in our delivery vans. In order to keep our costs down, we do charge
customers for any totes not returned. The charge is $10.00 per tote. If
you return a tote at a later date, we will refund the tote charge.
- What methods of payment do you accept?
Visa or Mastercard credit/debit cards.
- Do you guarantee your service?
Yes. If you're
dissatisfied with any aspect of your delivery, please call us
immediately and let us know. We'll do whatever we can to make it right.
We stand behind our produce and our service one hundred percent.
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